• 1100 W. Colonial dr., Orlando, FL 32804
  • Phone: 407-894-0090 / 877-418-7446
  • Email: Designmysign@gmail.com
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Frequently Questions and Answers (FAQs)

WORKING TIME
1. What are your store hours ?
- We are open Monday through Friday from 9AM to 5PM (Eastern Time).
TURN AROUND TIME & SHIPPING TIME
2. How long will it take to print and ship my signs ?
- If you confirm your order with us by noon Eastern Time (approve your artwork and send a completed order form), we can print and ship out your signs the same day.
3. How long will it take to ship to me and how do you ship your orders?
- We ship with UPS ground and Shipping usually takes 1-6 business days depending on where you are having it shipped. Call or email us if you need a shipping estimate.
4. How much is regular shipping for 100 signs and stakes?
- We charge a flat fee of $65 for shipping ( for every 100 signs & stakes packages) from the manufacturer warehouse to your door.
5. What if I don’t want stakes and only want 100 signs?
- Shipping in this case will be $50 for 100 signs alone.
6. I don’t see your shipping on smaller orders, how can I get an estimate?
- Please feel free to email us or call our office for other shipping estimates during our regular business hours.
PAYMENT
7. Can I pay COD or send a check and still have my signs shipped the same day?
- We must receive full payment before processing any orders. Therefore, we do not offer COD. However, we do accept checks and money orders. Please note that if you pay by check, we have to receive it (2-6 days maybe, depending on where you are sending it from) and wait for it to clear in our bank before processing your order (which takes 4-6 business days).
ORDERING
8. I’ve already approved my artwork and am ready to order, what now?
- If you approve your sign layout and email/fax us the downloadable purchase order form by noon eastern time, we print and ship out the SAME day. Shipping usually takes 1-6 business days depending on where you are having it shipped. After we receive your order form, we will notify you via email that your signs will be shipped out. If you do not receive that email confirmation within 24 hours during regular business hours, please give us a call at 407-894-0090.
9. I wanted to order coroplast signs but I only need a few, do you have minimum orders?
- There is no minimum order. Prices discount based on the quantity of Orders.
10. Do you offer discounts for large volume orders?
- For more information on discounts and specials, you can call our office during regular business hours.
PRINTING / COLOR / SIDE
11. If I have a certain SPOT, PMS, or CMYK color, can you reproduce it for Screen Printing?
- With Screen-printing, we can only print the colors listed on our site (solid spot colors) and are unable to match your custom colors. Available colors we have can be found on our website in here
12. Do you make full color prints?
- Yes, we do. Please check the Full Color Signs tab for current prices and samples.
13. Do you make full bleeds?
- All of our signs come with a 1” border around the edge that cannot be printed on. Our 18”x24” signs do offer colored bleeds (see our coroplast colors) since these signs come pre-colored, however, we cannot print outside of this border.
14. Do you charge for colored backgrounds?
- If you choose a coroplast color other than yellow or white, for sign size 18"x24" or smaller ones, we do charge a $100 background fee for each 100 signs and a $50 background charge for each 20-50 signs. With Size 24"x36", addictional charge will be $200 for 100 signs and $100 for the quantity less than or equal to 50 signs.
- Color Reverse charge (additional $1 per sign) is applied when a print color takes up 50% or more of the sign.
15. What if I wanted to print a different layout on the back of my sign?
- We can print the front of your sign differently from the back for an additional $65 second screen set-up. These are cases which you may have to pay for an additional $65 second screen set-up:
SIGN PROOF / ARTWORK / LAYOUTS
16. Do you offer a proof for my sign?
- We offer free proofs for any order (signs, banners, magnetic signs, aluminum signs, and our A-Frame signs). You can either email us at designmysign@gmail.com or fax us toll free at 1-866-341-9394. Be sure to include your artwork, wording, or any information you would like printed on your sign. If you are faxing a request, please be sure to include the email address/fax number you would like your proof to be sent to.
17. What files would I email to you if I needed a proof?
- We can open JPG, GIF, TIF, PDF, and DOC files.
18. The proof I received looks jagged, will my signs look like this when they are printed?
- On some computers the resolution may differ and appear pixilated. Upon your request, we can send you a PDF image for an accurate proof. The signs will be printed crisp and clear. It is a 100% satisfaction or money back guaranteed.
19. What if I need to change the proof I’ve received?
- Please email the changes to us, so that the designer can revise your layout and resend a proof.
20. Can I order multiple layouts for the 100 sign price break?
- No, the prices are based on the quantity ordered per layout. But you can have multiple layouts by paying additional for screen-setup at $65 ea additional layout.
QUALITY OF SIGNS
21. How long do these signs last?
- Our signs are UV protected and generally last 2-5 years both indoors and outdoors.
22. What are your signs made of?
- Our signs are made of 4-mil weather-proof corrugated plastic, a light weight polypropylene plastic material. Brand names are Coroplast and Cor-x and are weather resistant.
OTHERS
23. Do you offer name riders?
- Yes, we offer riders in 9”x24”, 6”x24”, or 6”x18” sizes.
24. Do you make special die cuts for your signs?
- No, we do not offer special cuts for our signs. All of our signs are either square or rectangular.
25. Can you ship me a sample of the materials you use?
- We do ship out free samples of our signs, so you can see the quality/material of our signs.
- If you would like to have sample, please tell us in instruction area so we can process your order.
- 2 Coroplast Sign 18"x24" SAMPLE SIGNS
Packing/shipping = $10
Grand Total = $10

Return Policy

Your complete satisfaction is our ultimate goal.

You may return any item shipped by SIGN DEPOT for a credit or refund, keeping the following in mind:
■ Please carefully inspect the merchandise immediately upon receipt.
■ If any item does not meet your approval, simply return it to SIGN DEPOT 1100 W. Colonial Drive, Orlando, FL 32804 within 30 days for a full refund.
■ Shipping and handling charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer.
■ The package must be of full quantity as originally ordered by customer and partially returned merchandise will not be accepted.
■ All items returned for exchange or refund must be new, and must include the original packaging materials.
■ Be sure to enclose a copy of your original invoice with your returned merchandise.
■ Items received by SIGN DEPOT, which have been damaged as a result of inadequate packaging or neglect by the customer, will be returned to the customer.

Terms of Purchase Agreement:

■ Payment Policy:
- Sign Depot must receive payment in full before orders are produced. Checks received by mail must clear before production.
■ Return Policy:
- Because the nature of these signs is customized, the order cannot be returned for credit or refund unless there is a problem with printing on our part. Click here for Details. (PDF copy)
■ Color Matching/Art Layout/Proof:
- To ensure compatibility with the software/hardware used to produce the layout and product, Sign Depot recreates all layouts. It is the responsibility of the customer to verify that all information on the layout to be accurate in grammar, spelling, colors, logos, phone numbers, websites, addresses, etc.
- Sign Depot cannot guarantee colors that are displayed on the screen will look the same as the colors on the product received. To the best of our abilities, we make the colors on the screen to be as true as possible to the printed colors, however, the differences in monitors, light, and pigment makes it impossible to guarantee color matching. Thus, we are unable to match certain SPOT, PMS, CMYK, or your custom color(s).
■ Shipping:
- We will provide you with the estimated delivery time, however, delivery dates are not guaranteed. All items purchased from the site are delivered pursuant to a shipment contract with our carrier. We will not issue a refund for the order if it did not arrive on the estimated delivery date given by our carrier Estimate Shipping Time
■ Production Time:
- Production and additional dry time will vary based on the volume of the order, amount of colors, and product size. Orders placed before 12noon EST will be produced and packaged for carrier pick up that same day. To ensure proper dry time, orders submitted after 12noon EST will be produced and left over night to be packaged for carrier pick up the next business day.
■ Product/Materials:
- If the material received by the customer is not what was expected, Sign Depot cannot be held responsible for the product(s) received made of a material thought to be something other than advertised on the website.
■ Refunds, Change of Order, and Cancellations:
- Due to the nature of these signs being customized, the order cannot be returned for a credit or refund unless there are printing errors by cause of our production department.
- Sign Depot allows you to review, revise, and/or cancel a request before placing an order without any penalties. By submitting the order form, you are acknowledging that you have completely reviewed your proof & quote and finalizing the order as is.
- To change or cancel your order prior to production, the setup fees may vary from the original quote depending on your request(s). If the order has not yet started the production process, no additional charges or cancellation fees will be applied.
- Once the order has been put in production, we cannot stop or change the order. You will be charged the full amount of the order cancelled at this production point, and be sent a notice of cancellation.

Privacy Policies:

■ We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
■ We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
■ We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

SIGN DEPOT, reserves the right to refuse the merchandise, re-ship the merchandise to the customer, under the following conditions::

1. The merchandise was incomplete, damaged, used, worn, torn, broken, or scratched.
2. The original invoice was not included.
3. The merchandise was ordered by credit card and order was canceled after credit card was processed.
4. The merchandise was ordered, but delivery was refused by or for the customer.

1100 W. Colonial dr. Orlando, FL 32804 - www.YardSignWholeSale.com - 407-894-0090 - Designmysign@gmail.com